Himanshu kakkar

Himanshu kakkar

The Radical Transformation Of Customer Service

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See on Scoop.itLearning & Performance Innovation

As traditional sources of sustainable advantage like economies of scale and customer captivity erode, as change accelerates and products commoditize, providing better customer service becomes one of your only sources of advantage.

See on www.fastcompany.com

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Author: Himanshu Kakkar

Learning, Training & Organization Development Consulting.

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